The following year 2020 e-Statements are now available in e-Connect for policyholder’s reference: Overdue Premium Interest (Max Multiplier, Max Step-Up) In view of the continuing current low interest rate trend and future investment outlook, please be advised that there will be a revision on interest rate for Policy Loan, Automatic Premium Loan (APL), Cash Bonus and Survival Benefits Accumulation effective 1 st Jan 2022.Ĭash Bonus and Survival Benefits Accumulation Revision of Interest Rate for Policy Loan, Automatic Premium Loan, Cash Bonus and Survival Benefits Accumulation For more information on the alternative policy related payment options, please refer to Premium Payment. In view of the wide-ranging premium payment options that are available to our policyholders today, please be informed that the payment counters located at Great Eastern offices nationwide will be closed permanently effective on 1st February 2022. We strongly encouraged you to log on to e-Connect to view your policy information or perform selected transactions.įor more details, please refer to e-Connect Registration GuideĬlosure of Great Eastern Payment Counters Nationwide effective 1st February 2022 As such, once the daily servicing slots are fully booked, we will not be able to cater for unscheduled servicing request. Please be advised that ONLY LIMITED SERVICING SLOTS are available daily. Please click the following for appointment booking: Online Appointment System at Customer Service Centre at Head Office and Branches NationwideĪs our appointment-based system has received numerous positive feedbacks from our customers due to the enhanced servicing experience, such as a shorter waiting time, servicing efficiency and most importantly, providing the convenience, comfort and a safe environment to our customers, we would continue with this appointment-based system at our Customer Service Centre at Head Office and Branches nationwide. Please refer to our e-Connect Guide and Frequently Asked Questions (FAQ) for more information. The e-Connect is accessible through our company portal or e-Connect direct link. Please take note that this extended operation hours is only applicable for enquiries related to eConnect. Great News, we are glad to announce that effective 21 November 2022, new operation hours for Great ID Careline is from 8.30am to 7.15pm (Monday to Friday except for Public Holidays).īy extending the operation hours of Great ID Careline, we strive to provide better accessibility and support for our policyholders. In addition, by checking the box, I also consent to OCBC Group contacting me via SMS, telephone call and other phone number-based messaging about products and services offered by OCBC Group, its business partners and agents, regardless of my registration(s) with the Do Not Call registry.Extension of Great ID Careline for e-Connect Support These purposes include the “Additional Purposes” set out in the OCBC Data Protection Policy, available at or any OCBC Bank branch.įor avoidance of doubt, I am also aware that the above consent overrides any earlier withdrawal of such consent should I wish to withdraw my consent later, I shall use the form available at or any OCBC Bank branch. I am aware that, by signing up for this product or service, I am consenting to Oversea-Chinese Banking Corporation Limited and its related corporations (OCBC Group) – as well as their agents and authorised service providers – to collect, use and disclose my personal data, and to share this data with their business partners for marketing and promotional purposes.
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